E-commerce

Services

Cloud native software

E-commerce

We develop complete, personalized solutions to create and manage the online stores of our clients.

Store Management

An e-commerce is a fully-fledged store and it requires daily operational, commercial and administrative management.

Alias can coordinate all of these aspects, from sales to customer care, from logistics to payments.

What Alias can do for you:

Creating and updating product catalogs and price-lists

Managing and coordinating storage and shipments

Overseeing payments and e-invoicing

Advertising on the web, Social Media Marketing and Email Marketing

SEO, analysis of results, management of the contact database

Continuous coordination with the client to achieve goals and meet targets

IT & System Integration

To ensure a sound and systematic management of all the data that gravitates around an e-commerce, we can engage with the operational systems already in place in your company, optimizing and integrating the external and internal flow of information such as logistics, payment and invoicing. You will be able to check stock and availability, shipments and sales trends in real time; providing your staff with the information they need to ensure the perfect management of your business.

Digital Marketing

Promote your brand, boost your products and enhance your sales opportunities. How?

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SEO

Search Engine Optimization is invaluable. By planning positioning activities on the most important search engines, we will popularize your brand by increasing its visibility and credibility.

Google Ads

Thanks to the potential of Google campaigns, we create customized ads that will show in the user’s search results, boosting the number of visits to your website and your sales potential.

Email marketing

We structure Direct Email Marketing campaigns through the creation of newsletters and personalized communications.

Remarketing

Thanks to the continuous monitoring of the activity on your website, we can identify specific segments of clients, for example, those who have browsed through the catalogue, and entice them to finalize the purchase.

Reporting and Analytics

Managing an e-commerce also means setting up a structured plan of periodic and updated analysis on the performance and the progress of the website. By studying data and performance we can devise new strategies to increase the store’s potential.

Perfumes e-commerce

The online sale of specific products requires in-depth training on all the peculiarities of the products themselves. More than ten years of experience in the world of home fragrances and perfumes, have taught us all the secrets to successfully sell perfumes online worldwide.

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Project Management

It is essential to plan a short, medium, and long-term activity plan, considering the release of new features and security updates.

An e-commerce should evolve constantly. Our Project Managers meet the customer to organize a shared calendar and they constantly monitor the development of the project, ready to grasp every new idea that may emerge in order to provide continuous improvement.

The Project Manager is the meeting point between the client and our different teams. They break the job down, allocate the resources and length of the tasks.

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Logistics

Over the years, we have built up a qualified staff who deal with the digitalized and automated management of the warehouse and logistics. Today, we can take care of all aspects of sales and shipping, from the preparation of packages to waybills and coordination of deliveries with carriers. We have developed the necessary skills to ship all over the world.

Invoicing and Taxes

We are able to manage different payment and taxation systems, allowing users from all over the world to choose the most suitable method for the country from which they purchase. We provide e-invoicing systems and we have tax representation in the European Union and the UK as well as a company in the United States for distribution in North America.

Customer care

A successful e-commerce cannot function without proper customer care. The new frontier of customer service is oriented towards an increasingly personalized approach and at Alias we have created an internal team who follow and assist the customer in their online experience, establishing a relationship of trust. We are able to provide support for users in eight languages: Italian, English, French, German, Spanish, Portuguese, Polish and Chinese.

Technology

Together we study the needs of your business to better understand which technology is best suited for your e-commerce. Online stores may require very different approaches depending on the complexity of their management, from the product catalogue to the purchasing methods.

We choose the appropriate technologies, such as Magento, Shopify and WooCommerce, or we develop a custom-made platform for the project in question in order to maximize performance in terms of speed, scalability and reliability.

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Creativity and design

For an online store, the design is crucial because it has to be easy for the end user to find – and buy – what they are looking for.

The monitoring and the analysis of the client’s behaviour, are the main sources of inspiration for the continuous graphic evolution of the interface, which aims to guarantee the best possible experience for the user.

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